CALL CENTER SERVICES

Telesecretary

Transfer Solutions is a specialized company which uses new technologies to provide its customers with integrated phone or web secretarial support at low prices compared to having a normal secretary. Our trained and experienced agents manage your calls both incoming and outgoing as if they were your secretary. We offer correct telesecretary services to freelance professionals (doctors, lawyers, engineers, architects, real estate agents etc) and businesses based in Cyprus.

Call Answering | Call Management

Let our professional yet cheerful secretaries take your calls for you. Your callers always reach a friendly, professional customer experience expert. Your callers will feel special, and you’ll look good. Transfer Solutions Call Center’s proprietary software enables a high degree of customization. You can select when we answer, who we transfer, which calls go to voicemail, and more.

Telepromotion | Telesales

Are you struggling to make sales? You simply want to increase sales. We offer telemarketing, data cleansing and lead generation services tailored to your campaign needs. We make outbound calls to promote and sell products | services to a specific list given by the customer. You can easily get in touch with a large number of prospected customers in a very short time and you let them know about your products or services and you can prepare them for closing meetings and a sale in the future.

Consumer Line

We created the Consumer Line to open a channel of communication between customers and businesses. The consumer line will encourage clients to call at any time if they feel they have something to say or if they want to find out further information. Our experienced staff can handle a consumer line, where you can inform and record complaints, giving solutions always under your guidance of course.

Order Placements

Do you receive orders over the phone? This is a cheap but effective way to take orders which reduces cost significantly but at the same time prevents errors. We have as our clients major companies in Cyprus dealing with trade in food and fresh produce, and these companies have entrusted part of order taking to us. We also have restaurants that accept orders for take-away or delivery over the phone. We can receive orders either through your own software application or via ones we have already developed for existing customers.

Appointment Management

Transfer Solutions helps you organize your appointments quickly and easily. You are be able to access your appointments through our technological infrastructure. Our software applications enables you to organize your appointments, depending on the day, week or month . We register your appointments according to department which they belong, their type and who will manage them. We offer many options such as a complete availability of periods and proposed availability of appointments, colour options, automatic reminders etc.