TELESECRETARY

WHAT IS TELESECRETARY?

This service is designed for small businesses that cannot afford to invest in purchasing equipment and hiring employees.

Here at Transfer Solutions having technical equipment and experienced personnel we offer you the chance to let us represent your business and answer Inbound and make outbound calls using your company name for your behalf professionally.

Get all the benefits of a large company without the need of investment.

HOW DO TELESECRETARY WORK?

By signing up for Transfer Solutions, we provide you with a dedicated phone number with no fixed connection fees. With a very simple process, you divert your fixed or mobile phone calls to the personal number given to you by us or you can even use the number we provide directly to your business card.

Then, the experienced and trained personnel of Transfer Solutions manages your incoming calls by responding with your brand name and the selected host text and executing outgoing calls at your command.

TECHNICAL INFRASTRUCTURE

The specialized software enables the telegraphers to provide all the necessary information for your business, to record accurately all the callers' messages, to organize all your appointments according to your instructions and to inform you in real time about the calls from your customers and partners via email or SMS.

COURTESY, RELIABILITY, PROFESSIONALISM

Every phone call in your company is important and needs special handling and experience!

TRANSFER SOLUTIONS SUPPORT INCLUDES:
  • Telesecretary Services: A secretary will answer your phones in your company name and handle your calls according to your instructions. We will create a message for you such as the customer’s name, telephone number, message and any additional information you need us to acquire from your callers.
  • Appointment reminder and management.
  • Email and Fax management.
  • Complaints Handling and management.
  • Typing of business Documents.
  • Monthly statistical analysis.

GET YOUR PERSONAL SECRETARY TODAY WITH ONLY €40/MONTH

Customer Satisfaction is another challenge yet!

Why do you have to choose Transfer Solutions for your secretarial support?
  • If you're a freelancer and do not have time to serve all your customers.
  • If you want to control your appointments.
  • If you have a small business and you cannot afford the cost of exclusive secretarial support.
  • If you need a software for recording and organizing your appointments.
  • If you do not have the appropriate technological equipment and you do not want to make an investment for that.
  • If you have a secretary but she is not sufficient to cover total operating hours of your business.
  • If you are a freelancer and you must be absent from your office many hours.
Direct response rate
99%
Quality of Services
99%
Customer Satisfaction
99%
Cases Resolution
95%
Speed
94%
Professionalism
99%
Needs Coverage
97%